Refund Policy
Refund Policy
Last updated: September 8, 2025
Return Window
You have 30 days from the date of delivery to return items for a refund or exchange.
Eligible Items
To be eligible for a return, items must be:
- In original, unused condition
- In original packaging with all accessories
- Free from damage not caused by defects
Non-Returnable Items
The following items cannot be returned:
- Items damaged by misuse or normal wear
- Items returned after 30 days
- Custom or personalized items
Return Process
- Contact us at info@glitchyphones.com to initiate a return
- Provide your order number and reason for return
- We'll provide return instructions and address
- Package items securely and ship to our return address
- We recommend using tracked shipping for returns
Refund Processing
- Refunds are processed within 5-7 business days after we receive your return
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable
- Return shipping costs are the customer's responsibility unless the item was defective
Exchanges
We offer exchanges for different sizes, colors, or models subject to availability. Contact us to arrange an exchange.
Defective Items
If you receive a defective item:
- Contact us immediately with photos of the defect
- We'll provide a prepaid return label
- Full refund or replacement will be provided
Damaged in Transit
If your order arrives damaged, please contact us within 48 hours with photos of the damage and packaging.
Contact Us
For returns or refund questions, contact us at:
Email: info@glitchyphones.com
Subject line: Return Request - [Order Number]
We aim to respond to all return requests within 24 hours.