Frequently Asked Questions
Find quick answers about GlitchyPhones products, compatibility, delivery, returns, payments and customer support.
🛍️ Products & Compatibility
How do I know if a product is compatible with my device?
Each product page lists compatible devices, connections or specifications where applicable. Please check your exact phone or device model before ordering.
If you're unsure, contact us at info@glitchyphones.com before placing your order.
Will your accessories work with a phone case?
This depends on the product and the type of case you use. Many accessories work normally with standard phone cases, while magnetic and wireless chargers may perform best with compatible slim or MagSafe-style cases.
Please check the individual product description for compatibility information.
Are your products branded or third-party accessories?
Our range includes carefully selected third-party accessories and, where specifically stated on the product page, branded products.
Please refer to the individual product listing for the applicable brand and specifications.
Are your accessories safe to use?
We carefully select products intended for normal consumer use. Specifications, safety features and certifications vary between products, so please check the individual product description before purchasing.
Are your products CE, RoHS, MFi or otherwise certified?
Certifications vary by product and manufacturer. Where a particular certification has been verified for a product, it may be stated on the relevant product page.
If you require a particular certification, please contact us before ordering.
🔌 Chargers, Cables & Power Banks
Do your chargers and cables support fast charging?
Many of our products support fast-charging technologies such as Power Delivery (PD), Quick Charge (QC) or other fast-charging standards.
Actual charging speed depends on the charger, cable and device being used. Please check the individual product specifications for supported wattage and charging standards.
Can I use your cables for data transfer?
Some cables support both charging and data transfer, while others are designed primarily for charging. Please check the individual product description before purchasing.
Can I charge multiple devices at the same time?
Selected multi-port chargers and charging stations can charge multiple compatible devices simultaneously.
The number of devices and available power output vary by product.
Are your power banks compatible with my phone?
Compatibility depends on the power bank's connection type, charging protocol and your device.
Please check the product description for USB-C, Lightning, magnetic or wireless compatibility and supported output.
🎧 Earbuds & Audio Accessories
Are your earbuds completely wireless?
Our True Wireless Stereo (TWS) models operate without a cable between the earbuds. Please check the individual product description because specifications vary between models.
How long does the battery last?
Battery life varies by model, volume level, features being used and general usage.
Expected battery performance and charging-case capacity are provided on the relevant product page where available.
Do your earbuds have noise cancellation?
Some models may feature Active Noise Cancellation (ANC), Environmental Noise Cancellation (ENC) or passive noise isolation.
Please check the individual product specifications to see which features are included.
Are your earbuds waterproof?
Water and sweat resistance varies between models. Where a verified IP rating is available, it will be stated in the product description.
📱 Phone Cases & Screen Protectors
Are your phone cases shockproof?
Protection varies by case. Some cases feature reinforced corners, shock-absorbing materials or additional drop protection.
Any specific protection features will be stated on the relevant product page.
Do clear phone cases turn yellow?
Some clear cases use materials designed to reduce yellowing. However, exposure to sunlight, heat, skin oils and normal ageing may cause some discolouration over time.
Are your cases compatible with wireless charging?
Many slim cases are compatible with wireless charging, while thick, rugged or metal-containing cases may interfere with charging.
Cases specifically designed for magnetic or MagSafe-style charging will be identified in their product descriptions.
Will a screen protector affect touch sensitivity?
A correctly installed and compatible screen protector should allow normal touchscreen operation. Performance can vary depending on the protector, device and installation.
🚚 Shipping & Delivery
How long does UK delivery take?
Our estimated standard UK delivery time is 9–15 working days.
Delivery times are estimates and may vary depending on the product, fulfilment location, courier service, public holidays and periods of high demand.
How much is UK delivery?
Standard UK delivery is £3.99.
We offer FREE standard UK delivery on orders of £45 or more.
The applicable delivery charge will also be shown at checkout.
How can I track my order?
Where tracking is available, you will receive a tracking number or tracking link by email after your order has been dispatched.
Please allow up to 24 hours after dispatch for tracking information to become active.
What should I do if my order hasn't arrived?
Check your tracking information first.
If your order is significantly overdue or tracking shows that it has been delivered but you cannot locate it, contact us at info@glitchyphones.com with your order number and we will assist you.
Do you deliver internationally?
GlitchyPhones currently focuses primarily on customers within the United Kingdom.
Where international delivery is available for your destination, the available shipping options, charges and estimated delivery times will be displayed at checkout.
🔄 Returns & Refunds
What is your return policy?
Eligible items may be returned within 30 days, subject to the conditions in our Refund Policy.
Please contact us before returning an item so we can provide the appropriate instructions.
What if my product arrives faulty, damaged or incorrect?
Contact us as soon as possible at info@glitchyphones.com with your order number and details of the problem.
We may ask for photographs or additional information so we can assess the issue and provide an appropriate resolution.
Who pays for return shipping?
This depends on the reason for the return and the terms of our Refund Policy.
Please contact us before returning an item.
How long do refunds take?
Once an approved return has been received and inspected, the refund will be processed in accordance with our Refund Policy.
Your bank or payment provider may require additional time for the funds to appear in your account.
Do your products come with a warranty?
Warranty coverage varies by product and manufacturer. Any specific manufacturer's warranty will be stated on the relevant product page where applicable.
Your statutory consumer rights are not affected.
💳 Payments & Security
What payment methods do you accept?
Available payment methods will be displayed securely during checkout.
Is my payment information secure?
Payments are processed through secure payment providers. GlitchyPhones does not directly store your complete payment-card details.
📦 Orders
Can I change or cancel my order after placing it?
Contact us as quickly as possible at info@glitchyphones.com.
If your order has not yet entered fulfilment or been dispatched, we will try to accommodate your request. Once fulfilment has started, changes or cancellation may no longer be possible.
Do you offer bulk orders?
For larger quantity enquiries, email info@glitchyphones.com with the product, quantity required and delivery destination. We will confirm availability and pricing.
❓ Still Have Questions?
We're here to help.
Email: info@glitchyphones.com
Response target: Within 24 hours, Monday–Friday
Please include your order number when contacting us about an existing order.