Privacy Policy

Last updated: 5 September 2026

GlitchyPhones Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, make a purchase, contact us or otherwise interact with GlitchyPhones.

1. Who We Are

GlitchyPhones Ltd is responsible for the personal information described in this Privacy Policy.

Company Name: GlitchyPhones Ltd
Company Number: 17082026
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@glitchyphones.com

2. Information We Collect

Depending on how you interact with us, we may collect information including:

• Your name

• Email address

• Telephone number

• Billing and delivery addresses

• Order and transaction information

• Products purchased or viewed

• Account information, where applicable

• Communications you send to us

• Marketing preferences

• Device, browser and website usage information

• IP address and similar technical information

• Cookie and analytics information where applicable

Payment information is processed through the payment services available through our online store. We do not need to directly store your complete payment-card details in order to process your purchase.

3. How We Collect Your Information

We may collect personal information when you:

• Place an order

• Create or use a customer account

• Contact customer support

• Subscribe to marketing communications

• Complete a form on our website

• Browse or interact with our website

• Participate in a promotion or offer

• Communicate with us by email, telephone or other available channels

We may also receive information from service providers that help us operate our website, process payments, fulfil orders, prevent fraud or provide other business services.

4. How We Use Your Information

We may use personal information to:

• Process and fulfil orders

• Take and manage payments

• Arrange delivery

• Provide order and delivery updates

• Process returns and refunds

• Respond to customer enquiries

• Maintain and improve our website

• Detect and prevent fraud, misuse or security incidents

• Maintain business and transaction records

• Comply with legal, tax and regulatory obligations

• Send marketing communications where permitted

• Understand how customers interact with our website and services

• Improve our products, services and customer experience

5. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to fulfil an order or take steps requested by you before entering into a contract.

Legal obligation – where we need to process information to comply with applicable laws, accounting requirements or regulatory obligations.

Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include improving our services, preventing fraud and maintaining the security of our business.

Consent – where you have given us permission to process information for a particular purpose, such as certain marketing or cookie activities. Where we rely on consent, you may withdraw it at any time.

6. Marketing Communications

Where permitted by law, we may send you information about GlitchyPhones products, offers and promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our marketing communications.

Withdrawing from marketing communications will not prevent us from sending essential service communications relating to your orders, returns, account or other transactions.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate essential website functions

• Maintain shopping-cart and checkout functionality

• Remember preferences

• Help maintain website security

• Understand website usage and performance

• Support analytics, advertising or marketing where applicable

Where consent is required for non-essential cookies or similar technologies, we will request it through the cookie controls available on our website.

You can manage applicable cookie preferences through the controls provided on the website and through your browser settings.

8. How We Share Personal Information

We may share personal information where necessary with organisations that help us operate our business, such as:

• E-commerce and website service providers

• Payment processors

• Delivery and logistics providers

• Order fulfilment providers

• Email and customer communication providers

• Analytics and technology providers

• Professional advisers

• Fraud prevention and security providers

• Government, regulatory or law-enforcement authorities where required by law

These organisations may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

We do not sell your personal information in the ordinary meaning of selling customer information for money.

9. Shopify

Our online store is operated using Shopify.

Shopify may process certain personal information to provide the e-commerce platform, checkout, security and related services that enable us to operate our store.

Shopify's own privacy documentation provides further information about how Shopify processes personal information.

10. International Data Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps intended to ensure that appropriate protections are used as required by applicable data protection law.

These protections may include applicable adequacy regulations or approved contractual safeguards.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide customer service and meet legal, accounting, tax, fraud-prevention and regulatory requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

12. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to be informed about how your information is used

• The right to access your personal information

• The right to correct inaccurate or incomplete information

• The right to request deletion of personal information in certain circumstances

• The right to restrict processing in certain circumstances

• The right to object to certain processing

• The right to data portability in certain circumstances

• The right to withdraw consent where processing is based on consent

• Rights relating to certain automated decision-making, where applicable

These rights are subject to conditions and exceptions under applicable data protection law.

To exercise a data protection right, contact:

info@glitchyphones.com

We may need to verify your identity before completing certain requests.

14. Right to Object to Direct Marketing

You have the right to object at any time to the use of your personal information for direct marketing.

You can stop receiving our marketing emails by using the unsubscribe link contained in the email or by contacting us at info@glitchyphones.com.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and respond.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

16. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information to them.

17. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children for purposes inconsistent with applicable data protection law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The latest version will be published on this page with an updated revision date.

19. Contact Us

For questions about this Privacy Policy or how we handle personal information, contact:

GlitchyPhones Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: info@glitchyphones.com