Shipping & Delivery Policy
At GlitchyPhones, we aim to make delivery simple, reliable and transparent. This policy explains our delivery times, shipping costs, tracking and what to do if there is a problem with your order.
🚚 Order Processing
Orders are normally processed within 1–2 business days (Monday–Friday).
Orders placed on weekends or UK public holidays will normally begin processing on the next working day.
You will receive an email confirmation when your order has been dispatched.
🇬🇧 UK Delivery
Standard Delivery
Estimated delivery time: 9–15 working days.
Standard UK delivery: £3.99
FREE standard UK delivery on orders of £45 or more.
Delivery times are estimates and may vary depending on the product, fulfilment location, courier service, public holidays and periods of high demand.
Where an individual product has a different estimated delivery timeframe, this will be indicated on the relevant product page or at checkout.
📦 Delivery Partners
Orders may be delivered by different courier or postal services depending on the product, parcel size, destination and fulfilment location.
For this reason, the courier used may vary between orders.
🔎 Order Tracking
Where tracking is available, you will receive a tracking number or tracking link by email once your order has been dispatched.
Please allow up to 24 hours after dispatch for tracking information to become active.
⏱️ Delivery Delays
Although we aim to meet our estimated delivery times, occasional delays can occur due to circumstances outside our reasonable control, including:
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Courier disruption
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Severe weather
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Public holidays
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Peak seasonal demand
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Customs or international transit delays where applicable
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Incorrect or incomplete delivery information
If your order is significantly overdue, please contact us at info@glitchyphones.com with your order number and we will assist you.
📍 Incorrect Delivery Address
Customers are responsible for ensuring that the delivery information entered during checkout is complete and accurate.
If you notice an error after placing your order, contact us immediately at info@glitchyphones.com.
We will try to correct the address if the order has not yet been processed or dispatched. Once fulfilment or dispatch has started, changes may no longer be possible.
Additional delivery charges may apply if an order needs to be resent because incorrect delivery information was supplied.
📭 Lost or Missing Parcels
If tracking shows that your parcel has been delivered but you cannot locate it:
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Check with other members of your household.
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Check any designated safe place around your property.
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Check with neighbours where appropriate.
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Review the courier's tracking information.
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Contact us if the parcel still cannot be located.
We will assist with the appropriate courier investigation where necessary.
📦 Damaged Parcels
If your parcel arrives visibly damaged, please take photographs of the parcel and product and retain the original packaging where possible.
Contact us as soon as reasonably possible at info@glitchyphones.com, including your order number and photographs of the damage.
We will review the issue and advise you on the appropriate next steps.
🌍 International Delivery
GlitchyPhones currently focuses primarily on customers within the United Kingdom.
Where international delivery is available for your destination, the applicable shipping options, charges and estimated delivery times will be displayed at checkout.
🔄 Returns & Refunds
For information about returns, refunds, faulty products or incorrect items, please refer to our Refund Policy.
📧 Contact & Support
Email: info@glitchyphones.com
Response target: Within 24 hours, Monday–Friday
Please include your order number when contacting us about an existing order.