Returns & Refunds Policy
At GLITCHYPHONES LIMITED, we want you to shop with confidence. This policy explains how returns, cancellations, refunds and faulty items are handled.
Nothing in this policy affects your statutory rights under UK consumer law.
🔄 30-Day Returns
In addition to your statutory rights, we offer eligible customers a 30-day return period from the date of delivery.
If you wish to return an unwanted item, please contact us at info@glitchyphones.com before sending it back.
To help us process your return, please provide your order number and the reason for the return.
📦 Return Conditions
For change-of-mind returns, items should be returned in their original condition with all accessories, components and packaging where reasonably possible.
You may inspect an item as you would reasonably be able to do in a shop.
If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund to reflect any reduction in value.
Proof of purchase may be required.
Certain products may be excluded from change-of-mind returns where permitted by law, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
❌ Cancelling an Online Order
For most online purchases, UK consumers have a statutory right to cancel within 14 days after receiving the goods, subject to applicable legal exceptions.
After notifying us of your cancellation, you should return the goods within 14 days.
Our voluntary 30-day returns policy provides additional time for eligible returns but does not replace or restrict your statutory cancellation rights.
📧 How to Start a Return
To request a return:
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Email info@glitchyphones.com with your order number and details of your return.
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Wait for our return instructions before sending the item.
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Package the item securely.
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We recommend using a tracked postal service and retaining proof of postage.
Please do not send a return to our registered office unless we specifically instruct you to do so.
🚚 Return Shipping Costs
For a change-of-mind return, the customer will normally be responsible for the cost of returning the item, unless we agree otherwise.
If an item is faulty, damaged, not as described or incorrect, we will handle reasonable return costs in accordance with your statutory rights and the circumstances of the return.
💷 Original Delivery Charges
Where you exercise your statutory right to cancel an eligible online purchase, we will refund the applicable standard outbound delivery charge in accordance with UK consumer law.
If you selected a more expensive delivery service than our standard delivery option, we are not required to refund the additional cost above the standard delivery charge.
Different rules may apply to returns made solely under our additional voluntary 30-day returns policy.
💳 Refunds
Approved refunds will be issued to the original payment method, unless otherwise agreed.
We aim to process refunds promptly after receiving and assessing the returned goods.
Where statutory cancellation rights apply, refunds will be made within the timeframe required by UK consumer law.
Your bank, card issuer or payment provider may require additional time to display the refund in your account after we have processed it.
⚠️ Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at info@glitchyphones.com.
Please include:
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Your order number
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A description of the problem
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Photographs or video where appropriate
We will review the issue and provide an appropriate remedy in accordance with your statutory rights.
Depending on the circumstances, this may include a refund, repair or replacement.
Reporting an issue promptly can help us investigate delivery damage or other problems, but this does not limit your statutory consumer rights.
🛡️ Product Warranties
Manufacturer or supplier warranty coverage varies between products.
Where a specific product includes an additional manufacturer's warranty, relevant details may be provided on the product page, packaging or accompanying documentation.
The absence or expiry of a manufacturer's warranty does not remove your statutory consumer rights.
🇬🇧 Your UK Consumer Rights
Under the Consumer Rights Act 2015, goods supplied to consumers must be:
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Of satisfactory quality
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Fit for purpose
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As described
Consumers may have statutory rights to reject faulty goods and obtain a refund, repair or replacement depending on the circumstances and when the fault is identified.
These statutory rights are separate from our voluntary 30-day returns policy and any manufacturer's warranty that may apply.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.
📧 Contact Us
For returns, refunds, damaged goods or faulty product enquiries:
Email: info@glitchyphones.com
Response target: Within 24 hours, Monday–Friday
Please include your order number when contacting us so we can assist you efficiently.