Returns & Warranty Policy
At GlitchyPhones, customer satisfaction and product reliability are our top priorities. This policy outlines your rights and our commitment to resolving any issues quickly, fairly, and in line with UK consumer protection laws.
✔ UK Consumer Law Protected
✔ 30-Day Returns
✔ Manufacturer Warranty Included
30-Day Returns
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.
This includes your right to cancel under the Consumer Contracts Regulations 2013, which allows online purchases to be cancelled within 14 days of delivery.
Return Conditions
To be eligible for a return:
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Item must be unused and in original packaging
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All accessories, manuals, and components must be included
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Proof of purchase is required
We reserve the right to reduce the refund if the item shows signs of use beyond what is necessary to inspect it.
How to Start a Return
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Email info@glitchyphones.com with your order number and reason for return
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We will provide return instructions
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Ship the item back using a tracked service
Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
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Original shipping fees are non-refundable
Refund Processing
Once your return is received and inspected:
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Refunds are processed within 5–7 business days
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Refunds are issued to the original payment method used at checkout
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery.
We will:
✔ Arrange a replacement, repair, or full refund
✔ Cover return shipping costs where applicable
Manufacturer Warranty
All products sold by GlitchyPhones are covered by manufacturer or supplier warranties for peace of mind.
Warranty Coverage
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Most products include a 12-month warranty
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Warranty terms may vary by manufacturer
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Warranty details are provided with the product
If a fault develops during the warranty period:
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Contact us with your order number and issue details
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We will guide you through repair, replacement, or manufacturer support
Your UK Consumer Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015.
If goods are faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund.
Contact & Support
📧 Email: info@glitchyphones.com
⏱ Response Time: Within 24 hours (Monday–Friday)
We stand behind every product we sell and are committed to resolving issues quickly and professionally.
Returns & Warranty FAQ
❓ Can I return my item if I change my mind?
Yes. You can return unused items within 30 days of delivery provided they are in original packaging with all included accessories.
❓ How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
❓ Who pays for return shipping?
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If the item is faulty, damaged, or incorrect — we cover the return cost.
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For change-of-mind returns — customers cover return postage.
❓ What if my item arrives damaged or faulty?
Contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement, repair, or full refund at no cost to you.
❓ Do your products come with a warranty?
Yes. Most products include a 12-month manufacturer warranty. Warranty terms may vary by brand.
❓ What does the warranty cover?
The warranty covers manufacturing defects and faults occurring during normal use. It does not cover accidental damage, misuse, or normal wear and tear.
❓ What should I do if my product develops a fault?
Email us with your order number and a description of the issue. We will guide you through repair, replacement, or manufacturer support.
❓ Are my consumer rights protected?
Yes. Your purchase is protected under UK consumer law, ensuring goods must be as described, fit for purpose, and of satisfactory quality.
❓ How do I start a return?
Email info@glitchyphones.com with your order number and reason for return. We will provide the next steps.